IF 8 - Listen to your patients: listening to the patient to improve the quality of service to your patients

1. To learn from examples how a survey in the department can be constructed and the main obstacles.
2. To understand that patients have a personal, individual view on the quality of the provided service in the department.
3. To appreciate that this exercise needs to be repeated to go into a path of continuous quality improvement that should run in line with other quality objectives of the department.

1. To learn about the use of surveys, using the case study of Mercy University Hospital, Cork, Ireland.

1. To learn about the use of surveys, using the case study of Ziekenhuis Oost Limburg, Genk, Belgium.

1. To appreciate the important role radiographers have in improving patient care.
2. To learn how this role differs from radiologists and how these two professions can work together for the good of the patient.
3. To discuss how the process of listening to your patient can be improved.

1. To learn that a survey is capable of capturing the wishes of patients and their satisfaction with actual processes.
2. To understand that a survey needs to be well prepared to find the answers to the questions that matter.
3. To appreciate that a survey has no value if the lessons don?t lead to changes in practice and that surveys become part of continuous improvement of service quality, disclosing training needs for the staff and issues with communication.